Here at Herongate Animal Hospital, we are committed to providing all of our patients with exceptional care. Due to the high demand for appointments, when a client cancels without giving advance notice, they prevent another patient from being seen. For this reason, we will now have a No-Show/Cancellation Policy for all surgical and medical appointments scheduled with our veterinarians.
The charge for missed appointments or late cancellations is $100.00
Our goal is to provide timely care to all our patients and to respect the veterinarian’s time and the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call or email 24 hours before your pet’s scheduled appointment. This allows us to accommodate other patients who may need prompt medical care.
Cancellations:
An appointment must be canceled 24 hours before the scheduled appointment time. Cancellations that occur with less than 24 hours notice may result in a $100.00 charge. We understand that unforeseeable circumstances do sometimes arise; in this case, please discuss this with a member of our team.
Late:
In the event a pet parent arrives late to their appointment (more than 15 minutes after their scheduled appointment time) and cannot be seen by the veterinarian on the same day, they will be rescheduled for a future clinic visit, if available. Should this happen more than once in a calendar year, the $$100.00 fee will apply.
No-Shows:
“No Show” appointments will be charged a $100.00 fee.
If two (2) no-shows occur in a row or within a calendar year, the client will be required to pre-pay for the exam portion of any future appointments.
Thank you for your patience and understanding, and we apologize for any inconvenience.